Customer Care Executive | 10MS Limited

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Vacancy: 10

Requirements

Education: Bachelor/Honors

Responsibilities & Context

10 Minute School is looking for talented individuals to join the Higher Secondary Education Project (HSEP), which aims to implement a Comprehensive Learning Management System (CLMS) across 3,300 colleges in Bangladesh. This USAID-funded project focuses on pedagogical training for higher secondary teachers. The CLMS will adopt a blended learning approach, incorporating both online and in-person learning and covering synchronous (live classes) and asynchronous content (recorded lectures, assignment submissions, quizzes) to ensure the delivery of quality education. The project aims to directly benefit over 200,000 teachers and principals and indirectly over 3 million students, enhancing the educational landscape across the country.

The Customer Care Executive at 10 Minute School plays a crucial role in delivering exceptional service to the teachers queries, ensuring a seamless and positive experience across various channels such as phone, email, live chat etc. This role is responsible for addressing inquiries from teachers, providing information about the services, and ensuring satisfaction through effective problem-solving.

Key Responsibilities:

  • Provide information and services to teachers via various channels for the company.
  • Ensure satisfaction through providing excellent service.
  • Analyze needs effectively and engage in problem-solving.
  • Advise and pitch relevant learning materials to meet teachers needs.
  • Notify the appropriate departments of any unresolved complaints or issues.
  • Follow up with teachers to resolve concerns and close deals, all the while precisely recording their needs and observations with patience and ownership.

Qualifications:

  • Graduates/running students from UGC approved university
  • Experience in Customer Service roles is a plus
  • Ability to achieving daily, weekly & monthly service performance targets
  • Being an agile team player and problem solver
  • Being client obsessed and result oriented
  • Being proactive and showing never give up attitude

Skills & Expertise: Customer Service
Workplace: Work at office
Employment Status: Contractual

Job Highlights

  • The employee is expected to follow a roster based work schedule. Thus, must be available to work anytime during a day and any day regardless of weekends or public holidays
  • One day weekend