Collection Officer – Special Asset Management Division | IDLC Finance PLC

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Job Context

The incumbent will be responsible as an officer within the Special Asset Management Division, taking responsibility for recovering overdue loans and debts by following up with clients, negotiating repayment plans, and ensuring accurate records. The role requires strong communication, negotiation, and problem-solving skills, and the ability to handle legal procedures if necessary. The job involves meeting targets, managing customer relationships, and using various tools like risk management and legal documentation systems.

Job Description / Responsibility

  • Monitoring of delinquent accounts and collection of overdue receivables
  • Make recovery plan from default clients depending on the delinquency level
  • Monitoring & Follow-up of daily listed overdue clients and also maintain all necessary collection correspondences
  • Prepare different kinds of MIS and reports on daily, weekly & monthly basis as per management requirement
  • Frequent visits to clients & guarantor’s office/business, present and permanent addresses as & when required
  • Meeting, discussion & counseling with the overdue customers and all associated parties
  • Collect information of different market and business condition
  • Co-ordination with Business team, Legal team and other stakeholders
  • Recovery & settlement of NPL accounts
  • Achieve monthly collection target. Provide collection update on daily basis
  • Keeping Incremental Provision, NPL & PAR ratio at targeted level
  • Maintain interpersonal relationship with branch officials for better work environment and joint collaboration

Job Requirements

  • Education: Graduation from any discipline preferably in business studies
  • Experience: Minimum 2-year experience in Loan Recovery/Collection & MIS reporting in Bank or Financial Institution would be preferred

Other Requirements

  • Excellent interpersonal & Negotiation skill
  • Should be local resident of Dhaka region
  • Must have good knowledge of local area and trades
  • Literacy on Microsoft Office/MIS is a must
  • Should be able to work both independently and as part of a team
  • Should also have knowledge in operations, policies, procedures and recovery system of a financial institution
  • Should have the ability to work under pressure