Deputy Manager/Manager (Customer Service) | Aakash Group

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Responsibilities & Context

This position offers a unique opportunity to enhance customer satisfaction, achieve business objectives, and grow within an engaging and rewarding workplace culture.

Responsibilities

Implement and improve customer service policies to enhance service quality and satisfaction.
Develop and implement strategies to achieve the company’s goals and objectives
Build strong client relationships.
Offering personalized support and resolving complaints effectively.
Manage customer’s service through professionalism and responsiveness.
To work as proactive team member to enhance team performance and service delivery.
Coordinate with internal teams to resolve issues and improve customer journeys.
Work proactively to support company objectives and ensure seamless communication.
Plan and execute strategies to meet revenue targets, tracking progress and adapting as needed.
Maintain accurate documentation and prepare timely reports on service performance and customer feedback.
Communicate effectively with stakeholders, demonstrating empathy and problem-solving skills under pressure.