Fashion Consultant | Apex Footwear

Responsibilities & Context

• Ensuring customer satisfaction through prompt customer service.
• Maintaining high personal standards and projecting a warm welcoming attitude toward customers.
• Housekeeping as per store operation guidelines.
• Ask question, actively listen, and understand each customer needs to recommend relevant products.
• Explaining product features, benefits and after-sales service clearly.
• Handling customer queries and complaints swiftly and polietly, ensuring customer satisfaction.
• Assisting in inventory counts, display products and receiving stock.
• Building connections by remembering regular customers, preferences and purchase history.
• Ensuring sales floor is clean, safe and organized.
• Collaborating with teammates to ensure seamless customer service, especially during busy period.
• Maintaining detailed records of customer interactions, feedback and sales activity.
• Staying updated on market trends and competitor offerings and share insights with internal teams for continuous improvement.
• Presenting offers through demos, proposals and persuasive communication.
• Recommending complementary or premium products to enhance customer satisfaction and sales value.

Qualifications Required: Higher Secondary

Additional Requirements: Age 18 to 30 years

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