Front Desk Officer/Receptionist | Embassy of Denmark
Number of position: 01
Type of employment: Full time (37 hours per week)
Contract duration: Open ended
Starting date: 15/01/2025 or soonest after (pending Danish security clearance)
Location: Nordic Embassies in Dhaka, Bay’s Edgewater, Gulshan 2, Dhaka 1212, Bangladesh
Deadline for application: 10/12/2024
The Nordic Embassies in Dhaka are the embassies of Norway, Sweden and Denmark and they are collocated in an attractive working environment.
About the position
The Nordic Embassies in Dhaka are seeking to recruit a Front Desk Officer/Receptionist. You will be part of a dynamic, fast-paced Administrative Team that handles a wide range of tasks, ensuring the smooth operation of the collocated embassies’ front desk and contributing to administrative tasks relating to the three Nordic Embassies.
The applicant should be a Bangladeshi national and be fluent in English. Knowledge of Danish/Swedish/Norway language is not necessary but would be a plus.
The Nordic Embassies are looking for a Front Desk Officer/Receptionist who is flexible, open-minded and has an intuitive flair for customer service. Communication with the embassies’ clients/guests will be the main tasks, but the applicant is expected to be part of the Nordic Front Desk Team. We imagine that our new colleague has a positive personality, result-oriented, service-minded, professional, self-motivated, and appreciates a highly energetic work environment.
Main Tasks and Responsibilities
• Manning the Nordic Front Desk with other Front Desk Officer.
• Managing all incoming calls via a computerized switchboard.
• Servicing all incoming clients (official visitors, visa applicants, nationals from the respective missions’ countries, service providers).
• Handling all incoming deliveries from service elevator in coordination with relevant parties.
• In charge of issuing Nordic ID cards and guest IDs.
• Managing eight meeting rooms’ booking system via Outlook calendar.
• Liaison with security guards on the Nordic Embassies floors, Main Gate and Bay’s Control Room.
• Monitor CCTV cameras.
• Extend support to various administrative tasks.
• Back-up for other colleagues.
• Carry out any other responsibility as required from time to time by the management.
You Must Have
• A Bachelor or Master’s degree.
• Preferably 2-5 years’ work experience as a Front Desk Officer in an Embassy or an international organization.
• Perfect knowledge of the English language – spoken and written.
• Excellent IT skills at user level, including skills in Microsoft Office.
• A good sense a humour and be a team player.
• Good organizational skills, be responsible and flexible.
• The ability to work in a busy and sometimes hectic environment.
Employment Conditions
• You will be offered a full time open ended employment. The position is subject to a 3 months’ initial probation period.
• Your employment is subject to successful security clearance.
• Working hours are 37 hours per week.
• You will be entitled to twenty days of paid holiday per year.
• Your salary will reflect your qualifications, relevant experience and proven work-related results.
• As part of your salary, you will be covered by a workplace pension scheme.
• You and your dependant family members will be offered reasonable coverage of sickness expenses.
Application and Recruitment Process
To apply for the position, please include a motivation letter, your CV, proof of relevant education, recommendations and 2-3 references in English, and mail it to the Danish Embassy at e-mail: [email protected] marked “Front Desk Officer – (your name)” in the subject line no later than 10/12/2024.
The Embassy attaches great importance to equal opportunities for all and therefore welcomes applications from all qualified persons regardless of race, sex, religion, age or disability.
Selected candidates will be invited for assessment and interviews – expected to take place in 3rd week of December 2024.
Prior to employment, the chosen candidate must present a local Security Clearance Certificate and pass the security clearance by the Danish authorities – please be advised that this process can take up to a few months.