International Call Center Agent (Night Shift)

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The Synergy team is comprised of experienced and knowledgeable individuals incorporating executive leadership, Telemarketing, operations, IT, and client services. Every member of the team provides something unique and each individual contributes to the success of the whole. When you engage Synergy, you connect with a partner who understands that success comes when you intentionally integrate individual talents to build teams. Our team becomes a part of yours, respecting past and current efforts, building on successes and filling needs where they appear.

Education:

  • O/ALevel or HSC
  • Bachelor of Business Administration (BBA)

Additional Requirements

  • Age 18 to 30 years
  • Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).
  • Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM – 5:00 AM).
  • Willing to be in a minimum of six months probation period.
  • Sound knowledge of essential software like MS Word, MS Excel, Email etc.
  • Previous experience in call centres, telemarketing or a similar role will be preferred.

Responsibilities & Context

  • Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Sell services / products over the phone as per the instructions provided.
  • Keep records of all conversations in our call centre database in a comprehensible way.
  • Meet personal / team qualitative and quantitative targets.

Skills & Expertise

  • Fluent in English Speaking 
  • Punctual
  • Strong communication skills
  • Target Oriented
  • Team player
  • Telemarketing
  • Willingness to learn

Compensation & Other Benefits

  • Performance bonus, Weekly 2 holidays
  • Lunch Facilities: Full Subsidize
  • Festival Bonus: 2
  • Attendance Bonus & Transportation allowance.
  • Transportation (Pick up and Drop off) facility arranged by office.
  • Exclusive Sales / Telemarketing training will be provided without fees.
  • Unlimited Tea & Coffee.
  • Indoor and outdoor games
  • Annual Retreats, Celebration of Events & Occasions.