Senior Executive / Assistant Manager | Sheltech (Pvt.) Ltd.

As one of the leading property management company that ensures a comfortable society in which to live in modern apartment complexes and commercial buildings. Currently, it functions in the various residential and commercial projects of Sheltech (Pvt.) Ltd. We are currently expanding our business and are looking for qualified, sincere and hardworking individuals, who will be able to work in our highly professional, fast-paced and dynamic corporate culture.

Job Responsibilities

• Manage after-handover services related to civil, electrical, plumbing and other relevant issues.
• Direct, monitor and schedule daily maintenance services (civil, electrical, plumbing etc.) operation.
• Develop & find the scope of responsibilities for each establishment/building as per client requirement.
• Responsible for new client sourcing and service package offering.
• Ensure client satisfaction and collect feedback periodically.
• Supervise property managers and support staff.
• Service package up-gradation or modification as per client requirement, market trends & business plan.
• Process service bills, petty cashes, utility bills etc.
• Respond promptly to customer complaints, acknowledge issues and work diligently to resolve them as early as possible.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, transactions, comments and complaints.
• Efficient handling of emergency situation.
• Communication and good relation with relevant government and private authorities.
• Promoting sales and branding of new apartment of SHELTECH to potential clients.
• Responsible for arrangement of periodical trainings for service team.
• Maintain excellent communication skills and professional grooming to generate leads for buying and selling apartments and commercial spaces.

Educational Requirements

• Post-Graduation / Graduation

Experience Requirements

• 4-6 years’ experience in relevant field
• In-depth knowledge of real estate/ Building maintenance and its current issues
• Knowledge on holding tax, VAT & AIT, utility bills & services (Gas, Electricity & water)
• Knowledge on building systems like LPG reticulation system, fire-fighting system, IRP system, EME (lift, substation, generator), HVAC, BMS etc.
• Knowledge on basic civil, electrical, plumbing, internet, CCTV, solar system etc.
• Knowledge on gardening service at building premises.

Additional Requirements

• Age 26 to 28 years preferred
• Excellent communication skills both in Bangla & English
• Self-motivated and able to work under pressure in a fast-paced working environment
• Must be able to work outdoor and in odd hours

Candidates with previous experience in relevant field or reputed organizations will be given preference

• Attractive salary and package benefits
• Excellent work environment
• Extensive corporate training
• Promising career progress

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