Universal Officer (Cash Area)

Requirements

Education

Four years graduation from any reputed university with a satisfactory academic track record;

Experience

1 to 2 years
Freshers are also encouraged to apply.

Additional Requirements

1-2 years of experience with a proven track record in a relevant field will get preference;
Strong command over Microsoft Office and conceptual understanding of banking/ financial software;
Good interpersonal communication skills to maintain a professional relationship with internal and external customers;
Ability to work in a team;
Proficient in customer centricity, self-propelled, and capability to meet deadlines.

Responsibilities & Context

BRAC Bank is one of the top sustainable banks in Bangladesh. Established with a view to financial inclusion, BRAC Bank is the pioneer of SME Banking in Bangladesh, delivering a full array of banking services to individuals and business entities. Its strong financials, along with the best credit rating from the top global and local rating agencies and numerous recognitions, speak of the bank`s aspiration towards becoming the best bank in the country.
BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Distribution Network Division:
The primary focus of the role is on cash services, along with non-cash services. This combination offers better skills and career growth to become a banking all-rounder.
Grade: Based on the candidature;

Receive and pay cash over the counter meticulously through Core Banking System;
Ensure welcoming and responsive customer service by using both job-related technical knowledge and interpersonal skills, and answer all sorts of customer queries;
Strictly maintain AML/KYC-related guidelines while providing service and flag any suspicious activity to the immediate supervisor or BAMLCO;
Ensure that effective processes and controls are in place with clear responsibility and accountability for prevention of money laundering, miss-selling, misrepresentation, fraud and customer protection in line with the bank’s policies and standards;
Monitor ‘excessive movement report’, ‘monthly CTR report’ and ‘TP breach report’; raise STR/SAR if account activities or transactions appear suspicious;
Achieve set targets in terms of deposits, loans, credit cards, account opening, and other pillars set by management;
Resolve customer complaints/issues by communicating with/redirecting to the supervisor or appropriate department of the bank;
Assist the BOM/BM in coordinating with relevant departments (credit approval team, Asset Ops, Communication, HR, branches, management, etc.) for customer service;
Thoroughly check the cash withdrawal instrument before payment, such as verification of signature, date, words, figure, validity of instruments, etc.;
Receive and check other bank clearing cheques; handover to a designated person for processing;
Ensure documentation and processes follow the bank’s policy and standards while handling customer requests to cover all perceivable risks and mitigate the same;
Primarily approve/process account opening, closing modification of the accounts, pay order and sanchaypatra, credit card related requests, and any other service requests permissible by the bank;
Prepare different kinds of internal and external reports, and ensure their timely submission.