Customer Loyalty Program Manager | Rokomari.com

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Responsibilities & Context

  • Design and manage the loyalty program structure, tiers, and benefits.
  • Develop and execute strategies to improve customer retention and engagement.
  • Collaborate with cross-functional teams to deliver exclusive rewards and personalized experiences.
  • Analyze program performance, optimize processes, and ensure ROI.
  • Oversee automated workflows for tier upgrades, rewards delivery, and customer communications.

Requirements

Education: Bachelor of Business Administration (BBA) in Marketing

Experience: 3 to 5 years

Additional Requirements: Age 28 to 35 years