ICT Assistant | Norwegian Refugee Council

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Responsibilities & Context

Our Ideal Candidate: All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity, and accountability. These attitudes and beliefs shall guide our actions and relationships.

The purpose of the ICT is to assist in the day-to-day implementation of the ICT support functions/responsibilities and ensure the stable and smooth daily functioning of ICT equipment/systems under the supervision of the ICT Coordinator.

Key Tasks and Assignments:

  • Ensure all NRC users adhere to global NRC ICT policies and procedures.
  • Manage and maintain precise ICT registries, including the asset registry and license registry. Ensure all information remains current, such as license keys, expiration dates, and remaining airtime. Proactively notify the line manager about upcoming expirations of licenses and airtime/top-ups, and facilitate timely procurement requests for new licenses and top-ups.
  • Ensure the Asset List and all other registries are updated and provide tags for the newly purchased assets.
  • Ensure records of all incoming and outgoing ICT Assets in the relevant registries.
  • Ensure installation and maintenance of protection software and services (anti-virus software, firewalls, etc.).
  • Ensure the smooth and stable operation of ICT equipment (laptops, desktops, printers, network equipment, etc.) and resolve hardware and software problems as quickly as possible.
  • Ensure the stable and smooth functioning of networks, both LAN (wired and Wi-Fi) and Internet connections, in the office and other premises rented by NRC.
  • Do regular visits and check-ups of IT equipment in various NRC offices.
  • Immediately report losses, damages, or discrepancies to the Line Manager.
  • Immediately report all potential fraud cases to the Line Manager.

Requirements

Education: Bachelor of Science (BSc) in Computer Science, Bachelor’s degree in Computer Science or Information Technology.

Experience
  • At least 1 year
  • The applicants should have experience in the following business area(s): NGO
Additional Requirements
  • Minimum of 1- year experience in ICT areas in a humanitarian/recovery context is a plus.
  • Knowledge of programming skills is a plus.
  • Good Communication and interpersonal skills.
  • Fluency in English & Bangla, both verbal and written.
  • Ability to keep up to date with modern ICT trends;
  • Working experience with Office365/ Microsoft SharePoint is a plus
  • Stress resistance.
  • Due to the nature of work, the ICT Assistant may be required to work extended and/or non-core business hours.