Account Services Officer

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HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We are currently seeking an ambitious individual to join the team in the role of Account Services Officer, Wholesale Client & Account Servicing, Wholesale Operations, Global Operations.

Requirements:

  • Bachelor’s degree from a public/private university preferably from Business background
  • Strong communication (written and verbal), interpersonal and time management skill; ability to learn quickly and to work within tight time frame.
  • Advance knowledge on Central Bank’s guidelines/circulars, internal control requirements, and core banking operations along with HUB Knowledge will be added advantage.
  • Strong time management and decision-making skill.
  • Diverse experience and a variety of skills related to managing technology, business, and people.
  • Must be able to prioritize work and take supervised decisions.

In this role, you will:

  • Ensure the SLA, Quality and service performance are met at given standard and with accordance to timeline agreed timeline with internal and external stake holders.
  • Contribute to Overall Operating Efficiency (OOE) by proper usage of Time Capturing system to improve operating efficiency. Minimize operational error and logging errors into IQMS portal.
  • Proactively identify financial crime risks (AML, Sanctions and AB&C) within CMB, utilizing available tools /support functions as appropriate and undertake all requisite actions to mitigate/eradicate unacceptable risk.
  • Own and proactively ensure completion of all Group assigned Mandatory Trainings (including those specified in Compliance Schedules) by self and your team members as required.
  • Ensure timely & adequate response to Stakeholders has been righty managed for WCAS.
  • Ensure awareness of Group & Local Regulatory Policy, Internal & External Audit Findings and Guidance from Compliance, regarding own area of operations.
  • Contribute to the operational simplification and process initiatives to ensure team’s objectives for achieving year on year efficiency upliftment target is met.