Customer Service Officer | Eastern Bank

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Position: Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch

Responsibilities & Context

Prime Responsibilities

  • Swift and accurate cash transactions at cash counter, ensuring correct denominations.
  • Comply with note sorting rules, AML policies, and regulatory guidelines.
  • Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
  • Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.
  • Manage ATM booth, including cash loading, unloading, and reconciliation.
  • Hold vault key in the absence of the Cash In-Charge.
  • Ensure customer satisfaction by providing excellent service in the cash area.
  • Maintain adequate stock of forms and brochures in the cash area.
  • Accurately display fake note warnings, deposit, and exchange rate information.
  • Manage queues, ensure security, and maintain cleanliness in the cash area.
  • Maintain confidentiality of customer and bank information.

Job Location: At any branch or sub branch located in Bangladesh

Requirements

Education: Business graduate with CGPA of 3.00 or above out of 4.0

Experience

  • 1 to 2 years
  • The applicants should have experience in the following business area(s): Banks

Additional Requirements

  • 1 to 2 years of experience in a similar role at a reputed bank (optional).
  • Willingness to work anywhere in Bangladesh.
  • Strong communication and interpersonal skills with adequate computer literacy.
  • Proactive team player, positive mindset and ability to work under pressure.
  • Ability to learn quickly in-depth product and service related knowledge.
  • Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention.