Customer Service Officer (Cash) | Community Bank

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Responsibilities & Context

Community Bank Bangladesh PLC., a concern of Bangladesh Police Kallyan Trust, was established with a vision to serve the communities with the tailor-made secured solutions abiding by the highest level of corporate governance standard. It aims to contribute to the economic growth of the country by providing financial products and services to the communities across the geographies. Community Bank runs on its three core building blocks i.e. Trust, Security and Progress.

Job Grade: Trainee Officer to Junior Officer

Key Job Responsibilities:

  • Greet and provide smooth customer services to all customers enter into the cash service counter.
  • Receive all sorts of cash deposits like account deposit, bill payment, remittance etc.
  • Make Payment in due course of all sorts of open cheques over the counters.
  • Counting, sorting and packeting of currency notes of all types of denominations as per circulars/guidelines of Bangladesh Bank.
  • Record and maintain cash registers, vault register, counter, vault & cash transit insurance both in CBS and Manual.
  • Maintain AML and other cash related compliance as per regulatory guidelines of cash operations.
  • Ensure customer satisfaction by providing front line services on any query from customers end.
  • Any other work / responsibility as and when assigned by the supervisor/Management of the Bank.

Education: Master’s in any discipline from reputed University with no third division in academic records.

Experience: 1 to 3 years

Additional Requirements

  • Minimum 1 (one) to 3 (three) years working experience in commercial Bank in relevant area.
  • Smart, Team player, paired with agile mindset and can-do attitude
  • Good communication skill in Bangla and English
  • Very good skills in MS Office

Job Location: Cox’s Bazar, Rangpur, Sylhet