Duty Manager | Sea Pearl Beach Resort & Spa Ltd.

Responsibilities & Context

• Act as the primary point of contact for VIP guests and handle special requests.
• Resolve guest complaints promptly and professionally, ensuring guest satisfaction.
• Monitor service quality across all departments and ensure brand standards are upheld.
• Oversee the smooth operation of the Front Office, Housekeeping, and other relevant departments.
• Ensure all hotel policies, procedures, and safety protocols are followed.
• Conduct regular inspections of public areas, rooms, and facilities to maintain high standards.
• Lead and motivate staff to ensure efficient performance and teamwork.
• Assist in training and development programs for front-line employees.
• Handle shift handovers and ensure all operational details are communicated effectively.
• Act as the first point of contact during emergencies and coordinate with security and management.
• Address and resolve escalated guest issues, staff conflicts, and service disruptions.
• Oversee cash handling procedures and ensure accurate financial transactions.
• Assist in budgeting and cost control measures.
• Monitor occupancy levels and assist with room allocation strategies.
• Serve as a liaison between different departments for smooth hotel operations.
• Prepare shift reports and update management on critical issues.
• Ensure compliance with brand standards and service policies.

Requirements

Education: Bachelor of Business Administration (BBA) in Hospitality Management

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s): Hotel, Resort

Additional Requirements: Age 28 to 35 years