Head of Operations | LankaBangla

Responsibilities & Context

• Job Grade: Senior Vice President to Executive Vice President

About LankaBangla Finance PLC.

• At LankaBangla Finance PLC, we are redefining financial services in Bangladesh. As one of the country`s leading financial institutions, we are committed to delivering world-class financial solutions, ensuring regulatory integrity, and creating lasting impact for our clients and community. Our journey is driven by innovation, agility, and excellence in execution and we`re looking for a strategic leader to help take us even further.

The Opportunity: Head of Operations

• Are you a transformational leader with a passion for operational excellence? Do you thrive in fast-paced, high-accountability environments where your decisions impact thousands of lives and billions in assets?
• We are looking for a Head of Operations to lead our end-to-end operational infrastructure spanning asset and liability operations, credit card services, documentation and insurance, treasury operations, regulatory reporting, and recovery management. This is a mission, critical leadership role, reporting directly to the top management, and pivotal to the company`s strategic vision and future scalability.

Key Responsibilities

Strategic Leadership

• Lead the Operations Division with a focus on innovation, compliance, risk mitigation, and efficiency.
• Translate organizational goals into actionable operational plans.
• Drive cost-optimization and service excellence.

Operational Oversight

• Manage cross-functional teams covering Asset Operations, Credit Cards, Treasury, Transaction Management, Documentation, Insurance, Recovery, MIS, and Regulatory Reporting.
• Ensure accurate, timely disbursements, settlements, documentation, and reporting as per local and international standards.
• Present rescheduling, settlement, and restructuring memos to the Board.

Compliance, Risk & Recovery

• Uphold strict compliance with all regulatory bodies including Bangladesh Bank.
• Lead NPL management and recovery strategies for distressed assets.
• Navigate litigation processes and coordinate with legal teams.

Digital Transformation & Process Excellence

• Champion automation, process innovation, and digital-first initiatives across the division.
• Implement robust internal controls to reduce risk and improve TATs.

People Leadership

• Inspire and lead a multi-disciplinary team of seasoned professionals.
• Build a culture of collaboration, continuous learning, and high performance.

Qualifications Required: Bachelor`s/Master`s degree from a reputed institution (preferably in Finance, Accounting, or Business), Professional certifications (CA, CMA, CFA) will be a strong plus.

Experience: At least 10 years

Additional Requirements

• Minimum 10 years of senior leadership experience in banking/NBFI operations.
• Proven track record in managing large-scale operations, recovery, and compliance functions.
• Deep understanding of the financial regulatory landscape in Bangladesh.
• Strategic thinker with excellent communication, negotiation, and analytical skills.

Apply Procedure: Send your CV to the given email [email protected]