Junior Operations Executive (Live Operations)

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Shikho is a Bangladeshi education technology start-up with a mission to democratise access to high-quality education. Shikho aims to build a holistic learning ecosystem for a digitally enabled Bangladeshi student population, across primary, secondary, and tertiary education.

The Role:

Shikho is looking for Junior Operations Executive for Operations Department for Live operations. This role will be focus to introduction of doubt-solving sessions on Fridays and the production of admission recorded video series during daytime shoots are expanding our offerings. 

Key Roles and Responsibilities:

  • Will be responsible for setting up the live-class studio
  • Will be responsible for maintaining the live classes in the system (App/Zoom/OBS/Other relevant software)
  • Solving tech-related issues regarding live classes and liaising with the product team
  • Will be responsible for communicating with concerned persons and live-class teachers about the timetables so that they can conduct classes on time
  • Maintain constant communication with all live class teachers and the backup teachers, and reach out to backup teachers if someone is absent so that classes are on time
  • Responsible for making the backup of live classes for Shikho courses in the system, updating class routines on time, and input live classes in our app backend
  • Maintenance of live class related excel sheets, monthly teacher payment calculation, etc.
  • Work together with the other operations executives to see if everything is synced according to live class operations.

Qualifications and Skills:

  • A bachelor’s degree in any discipline from a reputed public or private university.
  • Preference will be given to candidates holding a bachelor’s degree in science or closely related fields.
  • Familiarity with content management systems and database structures.
  • Strong attention to detail is needed to maintain content accuracy.
  • Excellent organizational and time management abilities.
  • Effective communication and collaboration skills within a team.
  • Proactive problem-solving and adaptability to changing requirements.
  • Understanding of quality assurance principles for content validation.
  • Willingness to learn and stay updated on emerging technologies in content management.
  • Basic analytical skills for content assessment and interpretation.
  • Ability to work well as part of a team toward common goals.
  • Computer literacy and good knowledge at MS Office, G-Suite applications, Zoom, etc.

The Important Bits:

  • Contract Type: Contractual
  • Contract Duration: 3 Months
  • Working Hours: 3 P.M.– 11 P.M.
  • Working Location: Shikho Gulshan campus