Officer, Call Center | BRAC Bank

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BRAC Bank is currently looking for an ambitious, intelligent, goal-oriented, enthusiastic individual for the following position in its Alternate Banking Channels Division:

Officer, Call Center, Alternate Banking Channels

KEY RESPONSIBILITIES:

  • Responsible to act on instructions (query/request/complaint/feedback) made by the customer in Call Center through incoming and outgoing calls with satisfactory resolutions
  • Responsible for identifying customers’ needs, clarify information, research every issue, and provides solutions and/or alternatives
  • Responsible to build sustainable relationships and engage customers by taking the extra mile
  • Responsible for adhering quality, office adherence, KPI related guidelines and meet personal or team’s qualitative & quantitative targets
  • Responsible to adhere and support company/departmental process, policies and practices.
  • Seize opportunities to upsell products when arise
  • Having a positive mindset to deliver other duties as assigned

KEY QUALIFICATIONS:

  • Bachelor’s degree from any UGC-approved university with a satisfactory academic track record
  • Pro-active, problem solver, positive attitude and customer centric mindset
  • Having good command in presentation and negotiating skills.
  • Ability to work in a team under roster.
  • Having basic computer knowledge with MS Office.
  • Previous customer service experience will be an added advantage.

BRAC Bank is a values-driven organization and believes in protecting all its stakeholders, including the coworkers and the community we work in, from all forms of harassment, abuse, neglect, exploitation, and discrimination. As an equal opportunity enabler, BRAC Bank encourages applications from any gender-diverse individuals and persons living with a disability. We consider personal persuasion as a disqualification of candidature.

If you are interested in taking up the challenge, please

Apply Online

Only short-listed candidates will be communicated for the next stage as per the recruitment process. BRAC Bank reserves the right to accept or reject any application without assigning any reason whatsoever.

BRAC Bank does not charge any fee at any stage of the recruitment process.

Application Deadline: June 22, 2024