Customer Services Assistant  | Singapore Airlines Ltd (GSA Saimon Global)

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Responsibilities & Context

Job Profile: Responsible for representing Singapore Airlines in day-to-day frontline customer service and perform airport operation functions at Dhaka Airport (Hazrat Shahjalal International Airport). Successful candidate would be an effective team player who contributes to delivering a world-class travel experience for SIA’s customers.

Function: Customer Service (Traffic)

Grade: Assistant

Job Description / Responsibility

Customer Service

  •  Delivering outstanding service at each customer contact point on the ground, always giving priority to safety and security, for the comfort and satisfaction of Singapore Airlines’ customers.
  •  Process and facilitate customers across various airport touchpoints from check-in, baggage acceptance, boarding and arrival.
  •  Handle dispute resolution.

Airport Operations

  •  Perform passenger handling and traffic operations at DAC airport, including general flight turnaround activities and irregular flight operations management
  •  Liaise and supervise service partners on all matters pertaining to passenger services, ramp activities and security.
  •  Ensuring safety standards and hygiene across all facets of airlines operation including conducting periodical audit checks and reporting.

Administration

  •  Execute pre- and post-flight administrative duties.
  •  Conduct invoice verification
  •  Prepare monthly performance reports for internal stakeholders.

Stakeholder Management

  •  Facilitate regular engagement with various service handling partners, airport authorities as well as HQ.

Requirements

Education: Bachelor/Honors

Experience

  • At least 2 years
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age at most 35 years
  • Excellent communicator and good interpersonal skills.
  • Fluent in Bangla and English (spoken & written)
  • Strong customer service orientation.
  • Able to work under pressure in a fast-paced environment.
  • Possess strong problem-solving and analytical skills.
  • Results-focused individual who can work both independently and an effective team-player.
  • Must be able to work a flexible schedule, including odd hours and on weekends and holidays
  • Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint). Knowledge of Amadeus Customer Management (CM) will be an advantage.