The bureaucracy of a government hospital 

The sky over Shahbagh hung heavy with polluted heat, thick as damp cotton. The iron gates of the country’s premier government hospital stood open, swallowing the crowd into stained concrete and blinding dust.

gov hospital
Photo: Saikat Bhadra

Rahim had an arm locked under his mother’s armpit, dragging her through while she fought for shallow, raspy gasps. Pale face, drawn tight. Lips bluish around the edges. Pulse barely moved under his thumb when he checked her wrist. 43 taka in his pocket. Private clinics don’t even let you stand in the lobby for 43 taka.

Everyone talked about the doctors here doing miracles behind those heavy metal doors. Nobody mentioned running miles on broken concrete just to get a name on a scrap of paper.

“Emergency slip from Desk 3 first,” some compounder muttered. He couldn’t even be bothered to glance up from the cricket match on his phone. Desk 3 was just a wooden table jammed between a hundred desperate families and the stench of stale sweat. Behind dirty glass, a clerk smashed a rubber stamp down. Stamp, paper, stamp, paper.

A guy in a crisp linen shirt strolled up with an off-duty ward boy. No line, no shouting. The clerk grinned, signed a blue folder, and handed over a bed tag right away. An uncle in oncology or five hundred taka to a broker at the gate made the red tape vanish. Rahim had 43 taka and a dying mother.

“Bhai amar ma ar daray thakte partesena,” Rahim yelled through the cutout in the glass. “Ekta bed den please.”

“No slip, no bed.” Stamp. “Go to the outdoor building. Block C, 102.”

“Block C is all the way in the back! She’s collapsing!”

“Then don’t get the slip.” The clerk waved the next person forward.

Rahim looked at his mother. Eyes rolled back, slumping against a concrete pillar. His throat hurt from swallowing back tears. He can’t afford to cry now, if he broke down, nobody else would carry her. He eased her onto a wooden bench, told her to hold on and bolted again.

The sun blazed in the courtyard. A broker in a blue shirt caught his elbow near the dry fountain. “Fifty taka, brother. Doctor’s sign in two minutes. No more standing in lines.” Rahim ripped his arm free. He didn’t have fifty taka to lose, and the broker’s easy smile made his blood boil.

Block C smelled like bleach and damp paper. The line outside room 102 was eighty people deep, everyone shoving like cattle. Rahim cut straight to the front door.

“My mother is dying at the gate!”

The intern didn’t take the paper. “Wrong slip. Go to the basement of Block A. Red border. Two copies outside first.”

His chest hitched. A cramp bit deep under his ribs, but he turned and ran back out into the sun. Down in the Block A basement, forty people squeezed under a single yellow bulb. Twenty minutes lost. Shirt soaked through, knees shaking by the time he dropped ten taka on the counter, grabbed the red paper, and ran to the copy machine outside.

The machine jammed. Five minutes watching a kid pick paper out of the rollers while his heart hammered against his ribs. He snatched the warm copies, squeezed them into his fist, and ran.

Passing the admin block, Rahim heard a man screaming into his phone: “Even if they die, I’ll never bring any relatives of mine to this hospital, they’ll kill the patient before they even get to a hospital bed.”

It sounded like his own brain talking back to him. Rahim hit Block C again, shoved past three guys cursing at him, and slapped the papers down. The intern signed without looking. “Block B. Third floor. Pay the admission fee at the finance counter.”

“Can’t she just get to a bed first?”

“No fee, no file.”

He took the stairs three at a time because the elevator was blocked with laundry carts. His throat tasted like copper by then. Dropped his remaining coins across the glass, grabbed the receipt, and went down the stairs so fast he lost his footing near the bottom, scraping both shins on the concrete edge.

He didn’t have time to look at the blood. Instead, he just ran.

An hour and twenty minutes since they got there. He kicked through the ER doors, vision narrowing to a dark ring. She was slumped sideways against the bench, energy completely gone.

“Ma!”

A nurse walked slowly, holding a green tube. “File done?” Rahim shoved the crumpled, wet stack of papers into her hand. She flipped through them, taking her time. “Alright. Move her to Ward 4.”

Rahim reached down to lift his mother, but his knees gave out. The floor came up sideways. The ceiling fan turned into a grey smear. Heat, miles between buildings, panic and everything in between was enough for his body to just shut off.

As orderlies lifted his mother onto the gurney, Rahim hit the floor on his back, gasping for air that wouldn’t go down. The last thing he heard before it went black was an intern stepping over him with a clipboard.

“Hey! We need a caretaker here! This guy needs an emergency slip for Block A!”